Need advice on dealing with wedding photographer who hasn’t returned photos and periodically ghosts me

My wedding photographer told us we’d receive sneak peeks the following month and the full gallery within 90–120 days. Our contract didn’t include a firm delivery timeline (lesson learned), but I have that timeline in a text she sent the day after our wedding.

We didn’t receive sneak peeks or any communication until 102 days after the wedding, despite multiple follow-ups. She said she had the flu and forgot to send them. The images she did send didn’t include any of my husband. At that point, she told us the full gallery would be ready “by next weekend,” but that deadline passed with no photos and no update.

We reached out again, and she shared additional personal circumstances (her boyfriend’s health) and said she would have more photos uploaded “this weekend.” We asked her to please communicate if that timeline changed. Again, we received neither photos nor any communication.

I completely understand that circumstances outside our control happen. It’s more the lack of clear communication that is frustrating and worrying me. While she was great the day of our wedding, she had similar poor communication leading up to it and I was genuinely worried she wasn’t going to show up.

It’s now been 136 days since our wedding, and I’m not sure how to proceed. I’m also worried about pushing too hard and risking getting our photos at all. Has anyone dealt with this? Anyone have any advice?